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20 July 2017

Experience with the Razer Store

January 26, 2017 by Michael Barton under tips and trivia

Such advice I do not do often, it can be seen that I have made here also a "special" experience which I have to share with you.

What I experienced when ordering my Razer Blades in the official Razer Store and I can recommend buying there?

What did I buy?

I naturally bought a Razer notebook. These are currently still exclusively in the Razer Store.

Remains one order have little choice than there.

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Moreover, over the New Year there was an action in which you get to the notebook a free Bluetooth speakers from Razer, total purchase price around 2400 €.

I paid via PayPal.

The order

The order went as far as first problem free. Alle two products were declared as "Available" and the shipping time would affect 1-4 days.

Two days later, an e-mail "backorder for the product."

This was apparently trying to tell me that the Free Bluetooth speaker would not be available and therefore my entire order being delayed.

The problem is how to me the whole thing was explained.

Razer Leviathan Mini: null

The one or more articles in your order will only be sent when all items are ready. "

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Okay what do you do when one is spoiled by Amazon Prime and it takes longer than usual? To write to the support.

"If you decide to pay by credit card, it has been pre-authorized for payment, but will not be charged until your order is actually shipped. If you have done with an alternative payment method, a prepayment, we will withhold your payment until your order is dispatched. If you do not want to wait any longer, you can cancel at any time by contacting our customer support you your order. "

Here following email address has been deposited [email protected]

I have good people carrier ends at how long "zero" as the delivery means to ask a mail.

"Thank you for your visit to the Razer online store.

Unfortunately, we can not at this issue in the Razer Online Store

For customer service and delivery information, please contact your

Request directly to Razer Europe at Email: [email protected] ".

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Okay could have been come on it that a [email protected] mail address can not help you.

Meanwhile, however, a shipping mail has arrived.

"Thank you for your order in the Razer Store. The following items have been shipped. If you paid by credit card, your credit card has now been charged.

Here you can check the status of your order. "

Joy of speakers is now available yet and my order was shipped.

Put it this way so the speaker was available but the notebook apparently no longer ?!

Because the speaker ONLY was sent to me ......

Okay what for now the laptop as a delivery date? In Razer Store This is still marked as "in stock".

In my order as "Estimated date of the ship: Delivery only within Germany and Austria."

Estimated date of the ship, seriously Razer? It has "Estimated shipping date" translated here with estimated date of the ship?

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And then not even to write a date here? From a small company you can expect something but Razer is not so small and has been a while in the European market.

After two more days and a response from Razer Europe Support has arrived what about the order.

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    *****

    Warning of the Razer Store

    Razer shop Warning of the Razer Store

    Attention Razer Store!

    Hi, just wanted to give an indication that it is at the Razer Store, in the event of a cancellation within 14 days no complete Rьckerstattung. Both the shipping costs, as well as the Rьcksendekosten are not refundable.

    By the way, is the "service" a disgrace. Both in terms of accessibility and in finding Lцsungen, I do not yet experienced persцnlich worse. I got on the Facebook page after Rьckfragen a working email address.

    Hardware I mцchte not дussern me because I had the product not even unpacked.

    References to the legislation are answered by silence.

    So AWAY and saves you the Дrger.

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    That does not zurьckerstatten of shipping's normal is not it. The Rьcktransport (insofar informed about 40 # 8364;) but mьssten they shell out already.

    AuЯerdem you with your order and point 10A of the Terms and Conditions accepted ("By using a Razer site, you agree did the laws of the State of California. ").

    That's why I think a warning of this website as appropriate. No Conditions can nullify German / europдisches law, yet the Razer doing with their terms and conditions, otherwise they dьrften not at Sale in DE.

    My case: (excl. Shipping) ordered Razer BWUSE closed for 140 euros, obtained after a long long time, although in stock, she was not in stock. Kam but also no information of which, only after three requests.
    Then get product 2-3 months in normal use (without violence exposure), many my first keycaps contrary. Conclusion: 58 of the 104 key caps were broken.
    reported case to Razer, daily came spдter a message that I wrote the wrong email address and yet to please tap English (although it is the contact information of the German support page were).
    typed in English, sent to the figure provided by Razer email address, I was first vertrцstet. 5x I wrote to the most different people from those who always Hochauflцsende pictures of the keycaps. Until I once received an RMA and could send the whole to Hamburg. There, the keyboard was then replaced without grumbling. No "we are sorry", no "Qualitдtsproblem"And not refund the shipping cost, although clearly a mistake by the keyboard manufacturer (non Razer's) has been demonstrated.
    So I must pay again if Razer me in every sense of the word "ScheiЯe" supplies. And that was not the first case where the Qualitдt Razer to Wьnschen ьbrig read. The same game also applies to their Mдuse.

    So I can only warn the Razer Store. No customer service, no adding of errors, no concessions, etc. Something I've even also never experienced. How can something like that to continue, I wonder still.

    Last edited by Jacka $$ (02/04/13 11:37)

    NEN shooter on console's like a heart surgery in boxing gloves.

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    So again to continue auszufьhren something

    I had ordered a Black Widow wдhrend the great sale namely in DE layout. was Bestдtigt DE layout and I got sent a US layout. So value was informed about 40 # 8364 ;. Other Caps not there, so I asked for revocation. Zunдchst no reaction, so 3 mails to both EN support and to the US support. No Answer. So I am garment to the Facebook support, who gave me a email address. described to the facts and after 3 days the first reaction that I should turn to the support. Well, continue knocking on a Lцsung and after 10 days finally acceptance of the cancellation.

    I believe that one imagines no "Support" in front.

    Oh, certainly I kцnnte 10 # 8364; sue delivery, but closed for the time wьrde it go with it and the whole Дrger and stress, I'll get better NEN book or ne Bluray less.

    Therefore prefer a warning to all those who want hцren it, because if none more products from Razer, or at least there in the online store purchase, then tuts which hurt a lot more 😉

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    I kдmpfe currently still with their "Support" or does the Verkдufer in which I mean BlackWidow Ultimate had bought. Even if you buy Razer products in other Hдndlern, no one is spared from the miserable support.
    After my keyboard now for 4 weeks lying around somewhere at Razer and even the Verkдufer gets no information darьber what happens now, I must now set a deadline the Verkдufer.
    The whole is well, are tantamount I zurьcktrete in this way from the purchase contract and the Verkдufer must report to me the purchase price.

    How the internet will end: Somebody tries to kickstart a petition.

    The Spam Company

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    So again to continue auszufьhren something

    I had ordered a Black Widow wдhrend the great sale namely in DE layout. was Bestдtigt DE layout and I got sent a US layout. So value was informed about 40Ђ. Other Caps not there, so I asked for revocation. Zunдchst no reaction, so 3 mails to both EN support and to the US support. No Answer. So I am garment to the Facebook support, who gave me a email address. described to the facts and after 3 days the first reaction that I should turn to the support. Well, continue knocking on a Lцsung and after 10 days finally acceptance of the cancellation.

    I believe that one imagines no "Support" in front.

    Oh, certainly I kцnnte the 10Ђ sue delivery, but closed for the time wьrde it go with it and the whole Дrger and stress, I'll get better NEN book or ne Bluray less.

    Therefore prefer a warning to all those who want hцren it, because if none more products from Razer, or at least there in the online store purchase, then tuts which hurt a lot more 😉

    The wдre so when the seat wдre in Germany. But it does not look, because apparently is based in the US. And since the Civil Code does not apply.

    One should look beforehand where to buy something.

    And to believe your little show here which does hurt is surely quite naive.

    Last edited by TlMBUK2 (04/02/13 14:26)

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    Well, the good Razer support and their website.
    Since I can also directly times engage with a story.

    Have stepped up a Razer IronClad about a year ago to me. Grundsдtzlich a good, albeit expensive mousepad.
    No way!
    Months nearly six I realized then how the Oberflдche to auflцste so slow. Although I do not wear jewelry (rings, Armbдnder, etc.), the Oberflдche lцst into Hцhe the palm rest.
    I contacted the support via email and erklдrte the facts. To give the whole thing a little Ausdrucksstдrke, I sent photos of visible wear.
    After 3 days, I received an answer that I should turn to another e-mail address me - also in English.
    Well: The price I have redone my tatsдchlich the Mьhe and ьbersetzt all previously typed text with my small-time English and sent to above address.
    After another week, I received a reply. Unfortunately, my Gegenьber has not gefьhlt responsible closed for the product and my problem.

    Well. so you do it right now:
    Only lulled the customer with great advertising and then pull with juicy selling prices informed about the table. Is it then but the Bewдltigung of problems and assistance in the form of support, stehste as an end user in the rain.

    Is perhaps a little lurid formulated but just as fьhl (te) myself.
    I have now no more desire there to zicken me interminable mails with Razer.
    Everyone should continue to buy Razer products but the cloud makes zukьnftig a very groЯen arc around sдmtliche Razer products

    Photo:
    Canon 5D Mark III| Canon EF 100-400mm L IS II USM | Canon EF 70-200 L f 2.8 IS II USM | Canon EF 24-70 L f 4 IS USM | Canon EF 100 Macro L f 2.8 USM | Sigma 50 f 1.4 Art

    I spread no reiЯerischen things that match all of the truth and can be substantiated.

    My own reflection is hereby ьbrigens nothing at all to do 😉

    The title I find it fitting that I warn others mцchte and unfortunately today it is now times so that the spread of such Vorgдngen is the only Mцglichkeit to дndern something.

    One kцnnte it the other way to see the company Razer sets a German store to operate. Any normal kдufer expects to be treated under German law. But is somewhere on the page in English, that venue in the United States.
    Many wьrde talking about targeted Irrefьhrung.

    I prefer to do the people's attention, so that no one the same mistake as I do.

    Like any prudent Kдufer the Internet should already be informed about the shop check where to shop. Especially in times of Fakeshops! So if not obvious is where the seat is and you find no imprint, then you should already ьberlegen exactly whether you throw the security of the local laws informed about board because of a few euros.

    If you so weiЯ that you bought in a shop subject to the non-German laws, then one can hardly demand that right well. If one therefore remove them so shipping history times. What remains? LOUSY SERVICE but nothing you kцnnte demand in court.

    Therefore, I find it ьberzogen. The error've finally made you because you bought premature.

    If you are entitled to "Razer Store NEN lousy service" дndern wьrdest, then kдme the more close the matter, as this IMAGE-like headline. My God thought the wдren Kinderschдnder.

    Last edited by TlMBUK2 (04/02/13 15:08)

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    Even if you're out with your friends, you do not have a long time without any deal. Whether on Android or iOS devices, Razer cortex: Deal Mobile sends you updates when one of the games is on your wishlist currently on offer. You can also browse, search, and compare what makes the hunt for the best deals so incredibly easy and convenient prices.

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    MARTIN IS ALMOST ALWAYS burned, BUT HIS ENTHUSIASM FOR GAMES KNOWS NO LIMITS.

    To always guaranteed to get the best deal, it installs Razer cortex on both his desktop PC and their Smartphone, and you're set.

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    Martin studied by Cortex after a game and gets below a list of all prices in the most popular online stores displayed where the best deal is at the top.

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    Martin decides against an immediate purchase and restarts play along with some other titles on his wish list. And he imported his wish of Steam. So Cortex knows exactly which games will keep it to Martin in the eye.

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    A week later, he gets a notification from Cortex sent while he is traveling straight on his smartphone. In one of the games on his wish list, there are just 50% discount. Eiskalt he strikes.

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    *****

    Razer has become one of the best known brands of advanced gaming hardware. The way to the top, the company worked with leading products in the sector such as mouse Boomslang (1999) or the Diamondback (2004), which have become classics. Thus Razer was one of the first companies to develop ever special peripheral devices to meet the needs of gamers.

    This has remained true Razer and the community surprised regularly with innovative products in the field mice, keyboards, mouse pads, sound systems and headphones which are decisive in equipment and design prior to such.

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